Welcome to Aero Cloud Simulations. This Shipping Policy explains how and when our digital products are delivered and what to expect if physical merchandise is introduced in the future.

1. Digital Product Delivery

All our Microsoft Flight Simulator (MSFS) addons, including airport and cityscape sceneries, are delivered digitally. No physical shipping is involved.

🔽 Delivery Method

  • Upon successful payment, a download link or product access details will be sent to your registered email address.
  • Delivery is typically instant. In rare cases, it may take up to 1 hour due to server load or payment processing delays.

📧 Didn’t Receive Your Download?

If you haven’t received your download email within 1 hour, please:

  • Check your spam/junk folder
  • Ensure your email address was entered correctly during checkout
  • Contact our support team at info@aerocloudsimulations.com with your order details

2. Shipping for Physical Products (if applicable)

While our main offerings are digital, if we offer physical products in the future (e.g., branded merchandise, collector’s items), the following will apply:

  • Shipping Locations: We will ship across India and internationally where permitted.
  • Processing Time: Orders are typically processed within 2–3 business days.
  • Estimated Delivery: 5–10 business days for domestic; 10–21 business days for international.
  • Shipping Charges: Displayed at checkout and may vary by location and weight.
  • Tracking: Tracking details will be provided (if available) once dispatched.

3. Taxes and Duties

For physical items, customers are responsible for any local customs duties, VAT, or import taxes, if applicable.

4. Policy Updates

We may update this policy from time to time to reflect changes in our services or delivery mechanisms. The latest version will always be available on our website.

Contact Us

If you have any questions about your delivery or order, please contact:

Aero Cloud Simulations
3rd Floor, Plot NO 214/2, Muniyappa Nagar, 5th Street,
Nerkundram, Chennai 600107, India
📧 Email: info@aerocloudsimulations.com
📞 Phone: +91-9123592509